Pullman Magenta Shores Resort

Got lucky to be upgraded to the 3bedrooms villa! Have own car space correspond to the villa. Overall hygiene is acceptable. Amenities are adequate to family use. Not expecting luxurious experience but definitely a cozy one here. Reception staff is friendly and work till 10pm. Many guests are here for the golf, which is incredible.

An underwhelming experience for our first stay here. We booked this location for the advertised resort style amenities, pools etc and certainly paid for resort quality accomodation. Our room was tidy enough but on closer inspection was quite dirty and in need of a deep clean.. from filthy curtains, mouldy shower, dirty bathroom door etc. The rock pools are very clearly neglected with bird poo over almost all pool chairs, debris and baby wipes in the pools. The food for the most part was disappointing. The pool bar wasn’t opened everyday which was advertised as being open and one of the main reasons we booked a girls trip here. When it was open had very little choice of drinks with exorbitant prices. The staff were friendly.

found 5 cockroaches and bug body parts on bed and near kitchen; broken glasses upon arrival in cabinet, almost cut my child’s hand when he tried getting glasses out for water. Overall disappointed in cleanliness, expecting better from a 4 star resort.